FAQs

The lucky receiver of your thoughtful gift will not be sent any receipts or details on the purchase and pricing. They will receive a card in the gift box, explaining who we are and general information on the gift they have received.

Absolutely! Just enter your details in the shipping address and we will send it direct to you.

The products will be packed in a natural recycled E-flute two-piece gift box in Kraft Brown. The products will be packed with crinkle cut shred paper. Any breakables within the gift box will be wrapped with Eco-friendly tissue paper. The gift box will be wrapped with a ribbon and a complimentary card with our details attached. If you purchase a gift tag, we will attach this to the ribbon on the exterior of the box with the gift tag twine.

We do have a selection of beautiful gift tags, designed by Emma Kate Co. If you would like to send a gift tag with your thoughtful gift, the different designs can be viewed and purchased before checkout at an additional cost of $3.95 per tag. On selection of the gift tag, there will be a “comment” section, where you can write your short message. We will then hand write this on your gift tag to be sent with your gift box. If you don’t want a message on the gift tag, that is fine also, please just leave the comment box blank.

Although we have paired our products in each gift box with great thought and care, we are here to help! If you would like to change an item in the gift box, please contact us at hello@thewholesomegiftbox.com.au.

Yes! If you can’t quite find exactly what you’re looking for, you can custom design a unique gift box for your loved one when you choose to “create a Gift”.

Simply select from any of our healthy, natural, and environmentally-friendly products and we will lovingly pack your thoughtful choices using our eco-friendly materials, tissues and ribbons for $16.50, which will automatically be applied on checkout.

We add no price mark-ups to our curated products, and we offer free shipping across Australia.

There are three different sizes of gift boxes with the below measurements.

• 210mm x 170 mm100mm
• 260 mm x 210 mm x 90mm
• 300mm x 240mm x 100mm

We are constantly working on how we can improve and endeavour to offer a wide range and new and exciting gifts for you to select from. We do welcome any feedback and suggestions on our gift boxes and inclusions. If you feel that there is something we can improve on, we welcome the feedback at hello@thewholesomegiftbox.com.au.

We do not provide a refund or exchange for change of mind. We do take all precautions to ensure that the goods are well packaged to avoid damage in transit. However, in the unlikely event that the product is damaged during transit or is faulty, please contact us at hello@thewholesomegiftbox.com.au or (07)54932713 within 48 hours of you receiving your delivery, and we will happily provide an exchange or replacement product within 7 days.