Shipping Information

Is shipping included?

Orders will be processed and dispatched each business day (Monday – Friday). Orders placed on a Public Holiday or over a weekend will be processed and dispatched the following business day.

For standard delivery, allow 1 – 5 business days within metro areas.

For Express delivery, allow 1-2 business days

Although we do our very best to have your gifts delivered as soon as possible, once the parcels are with the courier service and out of our hands, we do not have full control over the delivery. If you do experience any problems with delivery time frames, please contact our office so we are able to assist in finding a solution.

Please refer to the below guide for an estimate on delivery times.

What if no one is home to receive the delivery?

‘Authority to leave’ can be selected on checkout. If no one is home to receive the delivery, the courier service will determine if there is safe to leave the parcel. If there is not a safe place to leave the parcel, there will be a second delivery attempt, before the parcel is delivered to the closest collection point and a card will be left with the collection details.

If ‘authority to leave’ is not selected and no one is home for the delivery, a card will be left with the collection details from the closest collection point.

How is my order packed for shipping?

Your products are wrapped securely within the gift box with paper shred. The gift box is then packed into a separate shipping box for extra protection during the journey. we will also attach a “Fragile, Please Handle With Care” label.

Can my order be delivered on a specific day?

Please contact us at hello@thewholesomegiftbox.com.au and we will do our best to arrange your special delivery on a specific day.

Where do you deliver?

We deliver Australia-wide.

Will I receive notification when my gift has been delivered?

Once your parcel has been collected by the couriers, Shippit will send shipping notifications and the tracking number to the billing contact details entered on checkout.

I haven’t received my parcel or a collection card, what now?

If you haven’t received your parcel or a card, please contact our office at hello@thewholesomegiftbox.com.au and we will look into this further for you.